Booking
- Once booking is confirmed, our local Concierge and Property Management company will reach out with Reservation Form & Rental Contract. They can assist with car rentals, tours, provide a chef, stock houses with food & beverages etc.
Check-In/Out
- Check-in between 3pm-6pm
- Guests must contact our Concierge with arrival times and make arrangements for check-in
- Arrivals after 6:00 pm will receive an extra $30 charge from the Concierge
- Checkout by 10am
- Additional checkout processes will be provided at time of booking and check-in
Cancellations
- Guests who cancel at least 60 days before check-in will be fully refunded any amount paid.
- No refund will be issued within 60 days of check-in.
House Rules
- No Smoking
- Not suitable for pets
Rates
- Renters acknowledge that all Vacation Rental rates are subject to Costa Rican taxes, sales tax at 13%
Amenities
- Linens, bath towels are provided. In addition initial setup of paper towels, bath soap, toilet paper and dish soap. Renters responsible for additional comforts and supplies.
Cleaning
- Basic housekeeping services provided once per week. Additional services can be arranged in advance with Concierge.
Damaged/Missing Items
- All units are inventoried and inspected before and after occupancy. Renters assume full responsibility for damaged and missing items and agrees to sign a voucher upon rental check-in that allows management to debit credit card for replacement or repair costs.
Lost Keys
- Opening of door because of misplaced keys is $20 service fee
- Failure to return keys upon checkout incurs a $100 service fee
Illegal Drugs
- No illegal drugs allowed on the property. Possession and use of such substances is cause for immediate eviction and forfeiture of payment.
Personal Items
- Owners and management not responsible for lost or misplaced items
Repairs & Maintenance
- All efforts will be made in a timely fashion for repairs and maintenance needs
Damages
- Owners and management not liable for damages, theft and/or injury due to Guest’s acts, actions, negligence or circumstances beyond owners and management’s control.